This started out as just a simple posting on YouTube that quickly went VIRAL! What caused such an uproar? Delta Airlines charged returning GI's $2,800 in baggage fees, reports Steve Higgins of CBS affiliate WGCL in Atlanta.
The soldiers say their orders allow them to bring four bags on board -- for free.
A military spokeswoman told WGCL any extra baggage fees assessed by an airline will be reimbursed by the government, depending on the troops' orders.
Delta later issued a statement saying, "We would like to publicly apologize for any miscommunication ... as well as any inconvenience we may have caused." The carrier promises to "reach out" to the soldiers involved to "address their concerns."
Delta's statement also said active duty military personnel are allowed to check three bags for free in coach and four in first or business class, but the posted policy on the Delta website clearly states they are allowed to check four free bags in coach and five in first or business.
One soldier solider added, "Good business model, Delta. We're actually happy to be back in America."
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